Returns & Exchanges

At PUBLIC Bikes, we want you to love your ride as much as we do, which is why we offer a 30-day satisfaction guarantee on all bicycles and accessories. If your new gear isn't the perfect fit for your lifestyle, we make the return and exchange process simple and transparent.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back and receive a prepaid shipping label.

• 2.
  Pack Your Gear

  Securely place your items in their original packaging, ensuring all tags are attached and the product is in its original, unassembled condition.

• 3.
  Drop Off or Schedule

  Affix the return label to your package and drop it off at any authorized shipping location or schedule a pickup for larger bicycle shipments.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will issue a full refund to your original payment method within 5 to 7 business days.